Livevertical/customer-support-platform

Help Desk & Live Chat

A self-hosted customer support platform combining the strengths of Zendesk, Freshdesk, Intercom, Help Scout, and Front. Includes omnichannel ticket management, live chat widget, knowledge base and help center, SLA management with business hours, automation rules and macros, customer satisfaction surveys, agent workload management, custom ticket forms, reporting and analytics, and integration APIs.

Replaces 5 vendors

ZendeskFreshdeskIntercomHelp ScoutFront

One platform spec that captures the best features from all 5 vendors. Buy once, deploy on your infrastructure, replace them all.

61
API Endpoints
29
Data Entities
$15k–$400k+/year
Annual Savings

What’s Included

Omnichannel ticket management (email, chat, web)
Knowledge base and help center
Live chat widget with customization
SLA management with business hours
Automation rules and macros
Customer satisfaction surveys (CSAT, NPS)
Agent workload management and routing
Custom ticket fields and forms
Reporting and analytics dashboards
Saved views and ticket queues
API and webhooks for integrations
Role-based access with team organization

Vendors You Can Eliminate

This spec replaces 15 SaaS tools. Here’s what you’d stop paying:

Zendesk
Customer support and ticketing platform
$100k/yr (100 agents)
$0/yr
Intercom
Customer messaging and support platform
$48k/yr
$0/yr
Freshdesk
Customer support and helpdesk
$45k/yr
$0/yr
Front
Shared inbox for team email
$36k/yr
$0/yr
Help Scout
Shared inbox and help center
$30k/yr
$0/yr
Drift
Conversational marketing and sales
$30k/yr
$0/yr
Freshservice
IT service management and support
$24k/yr
$0/yr
Kayako
Unified customer service platform
$18k/yr
$0/yr
Zoho Desk
Context-aware customer support
$15k/yr
$0/yr
LiveAgent
All-in-one helpdesk and live chat
$12k/yr
$0/yr
HappyFox
Helpdesk and customer support software
$12k/yr
$0/yr
Groove
Simple helpdesk for small businesses
$8k/yr
$0/yr
Crisp
All-in-one customer messaging platform
$6k/yr
$0/yr
Tidio
Live chat and chatbot platform
$5k/yr
$0/yr
Olark
Live chat for sales and support
$4k/yr
$0/yr

Tech Stack

Node.js / TypeScriptReactPostgreSQLRedisDocker

Compliance Modules(Enterprise)

SOC 2 Type II
GDPR / CCPA
$299one-time

Replaces 5 vendors · Save $15k–$400k+/year

Get Builder — $299Get Enterprise — $1,499
Best Value~$90/spec

Get every spec for $2,799

All 31 platforms at Enterprise tier. Current + future specs, forever.

Learn more

Builder includes

Complete spec.md specification
Deployment config
AI prompt bundle
Live demo access
Seed data & fixtures
Migration guides for 5 vendors

Capitalize, Don’t Expense

Unlike SaaS subscriptions that hit your P&L as OpEx, self-hosted software built from this spec can be capitalized as an intangible asset under ASC 350-40 — improving EBITDA and creating balance sheet value.

Learn about CapEx advantages

Live Demo

Try the working proof-point demo before purchasing.

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